Jackie Hay- the go-getter businesswoman is the silent jewel in retail.
Devoted mother of twins and business savvy achiever; Jackie was the executive
director, apparel and accessories at House of Fraser. Now the vice president of buying
and planning - Retail Europe for Michael Kors, we spent sometime with her
exchanging knowledge and stories of her working life.
Jacqueline has been in strategic business planning and buying sector across a range
of product categories for over 20years and comes to us with a wealth of knowledge,
expertise and strong relationships in this space. Cedric Wilmotte, President of the
Michael Kors’ EMEA business.
A working environment that is enjoyable, fair and organised is what most want-
right? Jackie values the importance of having a comfortable workspace. Her key
message for all members of her team is to realise the importance of each role-
she says there shouldn't be hierarchy at work.
“Being able to read people you need to see and can kind of work them out, how or what
they are going to play in their cards.”
Negotiation is the difficult talent that has separated her from her competitors. Instead
of hard negotiations, her style is relaxed based. A touch of calmness is more
effective, if they see you as hard then the wall comes down but if they feel like they are
having a conversation or discussion about the future then they are more likely to give a
Jackie Hay serves with the intention of getting the job done- regardless of the size.
It’s not based on can the job get done, rather WHO will get the job done WELL. Her
push to create a fair environment at work and her achievements so far is inspiring,
and why we admire her as a leader in her field.